Talk to Matchbook Support

Matchbook's support team is staffed by people who understand exchange betting — not just basic account troubleshooting. If you have a question about market settlement rules, commission tiers, in-running trading, or anything else specific to the exchange, we can answer it properly.

  • Live Chat (24/7) — The fastest route to a resolution. Our live chat is staffed around the clock, including during major sporting events when you're most likely to need quick answers.
  • Email — Reach us at [email protected] for detailed correspondence, formal complaints, or document submissions. We aim to respond within 24 hours.
  • Responsible Gambling — Contact us via either channel to set deposit limits, take a timeout, or initiate self-exclusion. We can also point you to GamCare, BeGambleAware, and GamStop for independent support.

When emailing, please include your registered username or email address. Matchbook is fully regulated by the UK Gambling Commission, and any unresolved complaints can be referred to our designated ADR service.

📊 The lowest commission exchange — keep more of your winnings! 🏇 Lay or back on horse racing, football & tennis in real time! 📊 The lowest commission exchange — keep more of your winnings! 🏇 Lay or back on horse racing, football & tennis in real time!
Sign Up